Counseling Service

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We provide short-term counselling to individuals who are struggling with different emotional or psychological stresses. We aim to help identify strengths and coping mechanisms and explore options that will increase the overall well-being of the individual. Our counselling service is offered for a period of 8 weeks, one-on-one with a Face à Face worker, free of charge! All discussions remain confidential between the staff and the client. For more information, call us or send us an email. It is important to note that our staff are not licensed counsellors, but they can provide you with additional resources if need be.

Counselling application form

Active Listening and Referral Line

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We offer active listening services in person or over the telephone to anyone struggling with personal or social issues with the aim of promoting healing, personal growth and empowerment. A team of trained volunteers are available to listen to you and help you overcome your personal difficulties. We offer you the opportunity to express your thoughts and feelings in an empathetic and confidential environment. A referral service is also available to inform you of other resources available in the community.

Mail Reception

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We offer a secure mail reception service for individuals without a fixed address or who need a safe place to receive important documents including welfare cheques and government documents. Our mail service is safe, secure, and confidential. Clients can come in person to open a file with us, or contact us by phone or email for more information.

Housing and Accompaniment

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Face à Face can help individuals find affordable housing. We offer a housing search service for those without access to internet. A volunteer will perform the search for the client based on their needs, budget, and location. We can also provide our clients with information regarding low-income housing options as well as shelters in the area. We also offer accompaniment to clients in certain situations to see potential landlords, to meet with welfare agents, and advocate for and support the individual in their efforts. We can offer access to a telephone and a computer in order to facilitate communication between potential tenants and landlords.

Here are additional housing resources that can help you further in your search: